Effective date: October 17, 2026
Right now: no payments through Suds n Charge
During our launch period, Suds n Charge does not take payments. If you contact a detailer you found on Suds n Charge, you arrange the price, payment, cancellation and any refund directly with that detailer, under their own policies.
When in-app booking starts
Once booking and payment through Suds n Charge are available, this policy will apply to bookings paid in the app:
- One price: you pay the price the detailer lists, plus any extras you approve in the app. You will see the total before you confirm.
- Cancellations by you: you can cancel for a full refund up to 24 hours before the appointment. Later cancellations may be charged as shown on the booking.
- Cancellations by the detailer: if a detailer cancels or does not show up, you get a full refund.
- Problems with a cleaning: report it through Report a Problem within 48 hours of the job, with photos. We review each report and may issue a full or partial refund.
- How refunds are paid: refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Detailers who receive repeated valid complaints may be removed, and accounts that file repeated unfounded complaints may be reviewed or closed, as described in our Terms.
Questions
Please use our Contact page.
